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Existing clients

Get help from SMITH.

Send a support request with the business impact and the best way to reach you. Please never include a password in an email or support request.

Support options

Include these details

Help us understand the impact quickly.

  1. 01

    Who and where

    Your company, name, device, and location.

  2. 02

    What happened

    The error, behavior, and anything that recently changed.

  3. 03

    Business impact

    Who is affected and whether work can continue.

  4. 04

    Best follow-up

    The best person, number, and time to reconnect.

Urgent issue? State the business impact clearly.

Follow your support agreement

Response targets, after-hours service, and escalation follow the terms of your current agreement. Never email passwords, authentication codes, payment-card information, medical records, or other regulated data.